COVID-911 Bulletin: Voice & Expanded K4Connect Support

This week’s Friday bulletin introduces new Alexa capabilities, additional support hours and new COVID-19 printable resources

March 13, 2020

We understand bringing your community through the Coronavirus is challenging — that’s why we created this weekly newsletter series, the COVID-911 Bulletin. These Friday updates are intended to provide additional guidance and resources on how your K4Community existing tools, as well as new ones we are releasing on a weekly basis, can be leveraged to serve your teams, residents and their families.

First, as a reminder, a service we have always offered is our “Virtual Staff” feature. If community residents or staff have a question at any time, we are directly available to help. Moreover, we have extended our hours and added additional support members, all trained on existing and new features to support you, and your residents, on the most up-to-date K4Community resources available.

Our K4Connect Advocates are now directly staffing our support line:

  • 7 days a week from 7 am to 9 pm ET at 855-876-9673 or via Support@K4Connect.com
  • Live answer support will continue 24-7

One of the things we’re hearing from you is the need to quickly and efficiently share COVID-19 information making sure residents know where and how to find it. In addition to printed materials and K4Community resident application, signage and TV insertion capabilities, voice technologies can provide a valuable avenue to Coronavirus information for your residents. We’ve now introduced new K4Community Voice features to best keep your residents, and their family informed while reducing your workload. Some of these are outlined below, including a quick and easy how-to guide on activating the new features in your community

-The K4Connect Team

What You Can Do Now: K4Community Voice

For any questions on activating these features, please reach out to K4Connect Support.

Voice-Activated COVID-19 Hotline for Residents

Last week we highlighted the new voice-accessible COVID-19 Hotline feature that can augment front desk staff during this time of especially high volume inquiries from residents, families and the outside community. This serves as a designated phone line that leads to your own pre-recorded COVID-19 updates, providing you a place to prepare and share information that residents can access any time both through their Alexa devices and direct dialing.

Create a Hotline for Those Outside of Your Community

Additionally, this phone line can be shared with friends and family, and other contacts, outside of the community who want to keep up to date with the latest COVID-19 updates, offsetting the number of inbound calls communities are receiving daily.

However, if you’d like to keep those communications separate, we can designate a second hotline, following the same easy steps, specifically for those outside of your community. That will not be available via Alexa, but you can supply this phone number to the outside community for them to use.

Printable Resident Voice Guides & Resources 

To encourage and ease residents into using voice as a method for accessing Coronavirus information, we’ve created a guide card you can distribute to rooms (or common areas) with Amazon Alexa devices. This guide card details the commands residents can use to immediately access COVID-19 information using voice.

A Resource Center: COVID-911 Folder

You’ll notice we’ve updated the K4 Support Center in your K4Community dashboard with a new folder COVID-911: Resources. We know you’re busy, so we’ll keep all of the must-know COVID-19 K4Community information and updates in this folder that you can reference any time. This bulletin, along with each weekly bulletin update, will also be stored here. 


Today, we’ve also uploaded 10 new downloadable and printable PDFs from various health organizations you can share as printed material, or simply upload to the Dashboard and share through the resident App in the News or Resources sections. We’re constantly updating with new information, so check this folder often for new resources to share with your teams and residents.

Have a best practice to share? We’d like to hear about it — share your feedback with us, here.  

COVID-911 Bulletin: K4Connect Support & Resources

As senior living communities take precautions during COVID-19 communication and access to information is key

March 6, 2020

First, we hope you, your family, colleagues and residents are all safe and healthy as the Coronavirus (COVID-19) continues to cause concern across the nation. We at K4Connect want to make sure we’re doing everything we can to support you so that you can best serve your teams, residents and their families. We understand communication and connection are absolutely essential during times like these, and we want to make that easier in any way that we can.

Our community partners are truly our priority, and we are actively working on ways we can accelerate improving and expanding our product to bring you more support during this time. Expect more here soon.

We are here to serve you and right now, that means shifting our focus to how we can make K4Community an even stronger resource for your teams and residents. We’ll keep you up to date on what this looks like and in the meantime, we hope these best practices offer additional support as you serve your community members and their families.

How to Prepare Your Community for the Coronavirus with K4Community, Right Now

Voice – residents can easily access community notices and other timely community information by asking Alexa for the latest updates, keeping residents informed and lightening the burden of inquiries on staff  

  • NEW opt-in option – we have just released a new function, allowing communities to program direct hotlines for residents into Alexa devices.

NEW Digital Signage Content – including 11 new slides and templates with health organization-certified COVID-19 information, prevention techniques and revised visitation policies can be found in the content library

K4Community App– communicate customized updates and news via the designated News folder in the K4Community App, a great place to share important updates that residents can easily refer back to wherever they are

YouTube Playlist – diversify how residents are gathering information by creating a COVID-19 YouTube video playlist with guidance videos from certified health organizations. We’ve gone ahead and created a list of recent top videos you can use, below

Our teams are working hard on ways we can accelerate K4Community features and functions to best support our customers and members at this time. Our aim is to augment your already busy teams, not create more work for you. Have an idea or challenge K4Community might be able to solve? Reach out to our team here.

– The K4Connect Team