K4Connect Summer 2021 Product Update: The Importance of Listening to Senior Living Residents and Staff

“We asked and our residents answered. Learn how our latest K4Community release addresses some of the most common feedback we heard.“

By: Diana Gore | Product Marketing Manager, K4Connect

August 31, 2021

The summer months have been busy here at K4Connect. We’ve gathered feedback from hundreds of our users and as a result, we’re proud to deliver exciting new technologies and features to senior living communities and operators through our K4Community solution. 

This quarter, our team focused on features that benefit residents, their family members and community staff in the areas of:

  • Newly released Community Insights, a data offering for community staff and operators
  • Streamlined layout in K4Community Plus and the addition of a What’s New content section
  • Enhanced resident engagement and communication with notifications for community events and announcements

Here’s how our newest features and updates improve the lives of residents and increase staff efficiency in senior living communities.

1. NEW Community Insights
New data-driven reporting tools are available to all K4Community Team Hub users. Staff members now have easy access to data and usage metrics for residents using K4Community Plus, Voice, Resident Check-in, Smart Home and more. This feature enables senior living staff and operators to view key insights related to resident adoption and engagement, as well as staff engagement. The ability to track, measure and analyze community-wide technology usage means staff teams can create even better experiences in their communities based on timely data.

What types of data do communities have access to? Sample insights include:

  • Residents onboarded to the K4Community Plus App
  • Daily app interactions per resident and trending data
  • Daily posts via Team Hub by community team members and trending data
  • Most popular app features and event/activity popularity
  • Resident Check-In alert information
  • And more!

2. Enhancements in K4Community Plus:

  • Introducing a fresh new look on the Home Page. The addition of the What’s New section ensures residents always stay up to date on the newest information and content that has been shared since their last visit to the app. The Library section is where residents find an organized collection of content shared by the community. 
  • Dining also has a new home in our Web app making it easier to quickly find and view menu and dining balance information.

3. NEW Push Notifications – Increasing communication and community engagement for residents and staff.

  • Community staff members now have the ability to send residents a push notification (or alert) when publishing an important post to the K4Commuinty Plus App — whether that is a building notice, a new menu, a change to an event, or any other important information residents should be aware of.

  • Residents will also receive push notifications for community events/activities they have signed up for 15 minutes prior to the event.

We love the recent feedback shared by residents using the K4Community Plus App!

Check out Summer 2021 Release to get more information about all of this quarter’s updates. Ready to learn more about K4Community? Book a demo today!