Senior living residents, families, and staff are staying connected and informed through COVID-19 with the use of K4Community Hotline.
By: Kimberly Marselas
June 24, 2020
Enterprise communications software firm Bandwidth has partnered with K4Connect, a technology company serving older adults, to deliver an enhanced COVID-19 communications tool for senior living communities.
K4Community Hotline is a recorded phone message feature that keeps residents, families and staff constantly updated with the latest community information. K4Connect is leveraging the Bandwidth API and telecom platform to swiftly build, deliver and manage this solution at scale.
It initially launched in March, and 20 K4Connect senior living communities have activated hotlines using them to make an average of 280 calls per day. The hotline has proven a straightforward way to communicate about quarantine protocols, visitation policies, and daily routines such as dining changes or socially-distanced activities. It can also limit caregiver stress by reducing abnormally high numbers of incoming and outgoing calls.